Shipping and Returns
SHIPPING & RETURNS
Thoughtfully
Handled
Processing 2-4 business days. Tracking emailed when shipped.
CANADA [CAD]
$15 flat
FREE over $200 CAD
3-7 days via Canada Post
No duties. Taxes at checkout.
US [USD]
$20 flat
FREE over $200 USD
4-8 days via UPS / USPS
Duties & taxes due at delivery.
02 / RETURNS & EXCHANGES — 14 DAYS
CHECK SIZING CHART BEFORE ORDERING
YOU CAN RETURN
✓ Unworn, unwashed
✓ Unaltered, tags on
✓ Original packaging
✓ Within 14 days
✓ Unaltered, tags on
✓ Original packaging
✓ Within 14 days
FINAL SALE
✕ Items marked Final Sale
✕ Gift cards
✕ Worn or washed
✕ Altered
✕ Gift cards
✕ Worn or washed
✕ Altered
1
MESSAGE US
Click the chat bubble with your order number
2
AUTHORIZATION
We send RMA + return address via chat
3
SHIP BACK
Trackable. You pay return unless defective.
REFUNDS
Refunds in CAD to original payment within 5-10 business days after we receive it. Original shipping non-refundable. Orders placed with a discount code can be returned. Need a different size? Write EXCHANGE in chat. We reply to chat messages within 24 hours, Monday to Friday.
RETURN ADDRESS
Returns via Canada Post.
Full address + RMA provided after chat authorization.
Please do not ship without authorization.
Thoughtful purchases,
handled with care.
MOMO & LOLO CO. — QUIET LUXURY
Ready when they are.
100% Mongolian cashmere. $188. Sizes XS–L, 2 to 15 lbs.
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